Quality first for customers

The staff of EMB Ltd (EMB) are celebrating their achievement of the Customer First quality standard and now have their sights set on achieving Investors in People.

EMB delivers the Business Link service and other government business support contracts in the East Midlands including the Train to Gain Leadership and Management programme and UK Trade & Investment.

EMB Chief Executive, Stephen Smith praised staff on their achievements, "We have a great team here and the Customer First Award reinforces EMB's commitment to putting customers first. More people than ever are making Business Link their first point of contact to access business information, advice and support and we continue to maintain high levels of customer satisfaction."

The Customer First standard was awarded to EMB after three days of rigorous assessment involving customer facing and support staff at all levels within the organisation across a number of locations.

At the same time EMB underwent an additional assessment as part of its work towards the Investors in People standard which it hopes to achieve by the end of October 2009.

Stephen Smith continued, "This double assessment saw us achieve success against higher level indicators relating to management capabilities, leadership and skills development. We are one of the first organisations to undertake this joint assessment for two different quality standards at the same time. We couldn't have done it without the support of everyone on the EMB team and I am delighted with the outcome."