Vision and Values

Vision: EMB aspires to be the partner of choice for our customers, delivering beyond their expectations for the creation of a thriving economy.

Mission: We are a business that turns public sector policy into the most effective practical solutions that motivate and enable individuals, companies and organisations to maximise their growth potential through our market knowledge, experience and expertise.

We talk a lot about our 'provider plus' attitude which is our shorthand for saying that the organisations we supply become far more than contracts on a list to us. By contracting with EMB you can rest assured that all our people, from the Executive Management Team down, will seek to build productive, value added relationships with you and the service end users. We will do this with a 'can do' attitude that delivers real outcomes and outputs. This attitude is driven by our values:

Responsive: We work in a public sector policy environment characterised by continual change. We understand the need to respond to these changes positively, making them meaningful to the needs of our clients. We have to identify issues for our customers and provide solutions. We believe in "Thinking Regionally, Acting Locally" - providing customer focused, local services that deliver individual client requirements in a regional, strategic environment.

Agile: We respond quickly and professionally to the changing needs of the market, anticipating in advance what our customers and clients are looking for.

Results Driven: Every contract with our customers is a binding commitment. The EMB team will meet its targets whilst respecting customer needs and developing long term partnerships. We constantly strive to improve and to ensure that we offer exceptional value for money.

Innovative: We encourage our people to think laterally when faced with problems and to come up with solutions - at all times to take a positive 'can do' attitude.

Integrity: We give our people the opportunity to grow within an environment of trust, and our customers know they can count on us to get things done. Our systems are robust and well controlled and we seek to play an active and sustainable role in the community.

EMB's values also drive our recruitment as we look for people who welcome the challenge of working to, and exceeding, targets. People who understand the importance of maintaining high standards in an environment of change and who can handle this change positively.

Our customers appreciate the personal attention they receive, knowing they have direct access to the Executive Management Team when they need it. They appreciate that we are flexible and accommodating and will always do our utmost not only to over deliver on targets and secure value for money, but also to go beyond this, efficiently working through change and taking on board and introducing new ideas. The team at EMB is in enterprise support for the long term, and will succeed through effective personal relationships - this is the EMB way, and it is embedded in our culture from the Board through to the delivery teams.

Our satisfaction rating is permanently on or around 90% - which shows we must be getting something right in our delivery. Our service users know they can turn to us for expertise, service and a relationship that meets their changing needs over time. We have a track record of helping businesses to develop solutions, take on board new ideas, improve efficiencies, adopt technology, move into new markets and a host of related areas vital to future growth.

Most importantly we know our values work. We believe they are critical in our success to date, they sum up the way in which we want to keep on working with customers and clients, and they are infused into our organisation from the Board through to our delivery teams in all areas. New staff are given a comprehensive induction into our culture and our customers notice immediate and lasting benefits.